Effective date: 12 October 2026
These Terms of Service (“Terms”) govern your use of the website dreamycreative.com and the services provided by Dreamy Creative Company (源夢創意公司, “DreamyCreative”, “we”, “us”), including our marketing, design and event services and our WhatsApp business messaging platform (the “Messaging Platform”). By using our website or services, you agree to these Terms.
1. Our services
We provide brand, design, digital marketing and event services, and a software platform that lets businesses connect their WhatsApp Business Account through the WhatsApp Business Platform (Cloud API) provided by Meta, to manage contacts, message templates, broadcasts and customer conversations. The specific scope, deliverables and fees for each client are set out in a quotation, order or service agreement (“Order”). If an Order conflicts with these Terms, the Order prevails.
2. Accounts
To use the Messaging Platform you must create an account and provide accurate business information. You are responsible for keeping your login details secure and for all activity under your account, including the actions of users you invite. Tell us immediately at info@dreamycreative.com if you suspect unauthorised access.
3. Connecting WhatsApp
When you connect your WhatsApp Business Account to the Messaging Platform, you authorise us to access that account and send and receive messages on your behalf, only to provide the services you request. You remain the owner of your WhatsApp Business Account, phone number and customer data. You must also comply with Meta’s WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy.
4. Your responsibilities
- Only send messages to people who have given you permission to contact them on WhatsApp, and keep a record of that consent.
- Stop sending marketing messages to anyone who opts out. The Messaging Platform supports opt out replies such as “STOP” and “取消”, and you must not override them.
- Do not send spam, misleading, unlawful, harmful or offensive content, or content that infringes anyone’s rights.
- Comply with all laws that apply to you, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and its direct marketing rules.
- Do not try to break, overload, reverse engineer or misuse the Messaging Platform.
5. Fees and payment
Fees for our services and Messaging Platform subscriptions are set out in your Order and are payable in the currency and by the dates stated there. WhatsApp message fees are charged by Meta directly to the payment method on your WhatsApp Business Account and are not included in our fees unless your Order says otherwise. Any cost estimates we show for broadcasts are for reference only. Fees already paid are not refundable unless required by law or agreed in writing.
6. Service availability
We work to keep the Messaging Platform available and reliable, but we do not guarantee uninterrupted or error free operation. Message delivery also depends on Meta and WhatsApp, including their quality ratings, messaging limits and policies, which are outside our control.
7. Intellectual property
We own the Messaging Platform, our website and our pre existing materials. You own your content, contacts and messages. You give us a limited licence to use your content only to provide the services. Ownership of creative work we produce for you is set out in your Order; unless the Order says otherwise, it transfers to you once full payment is received.
8. Privacy and data
Our handling of personal data is described in our Privacy Policy. For customer data you process through the Messaging Platform, you are the data user and we act as your data processor.
9. Suspension and termination
You may stop using our services at any time, subject to any minimum term in your Order. We may suspend or end your access if you breach these Terms, fail to pay, or if Meta restricts your WhatsApp account or our access to the WhatsApp Business Platform. After termination you may ask us to export or delete your data within 30 days.
10. Limitation of liability
To the extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, revenue or data, or for actions taken by Meta or WhatsApp. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.
11. Indemnity
You agree to compensate us for any claims, losses or costs arising from your content, your messages, or your breach of these Terms or of Meta’s policies.
12. Changes
We may update these Terms from time to time. The latest version will be posted on this page with its effective date. Continuing to use our services after an update means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction.
14. Contact us
Dreamy Creative Company
Flat/Rm 702, 7/F, Kowloon Building, 555 Nathan Road, Mong Kok, Kowloon, Hong Kong
Email: info@dreamycreative.com
Phone: +852 6440 1547
If there is any inconsistency between the English and Chinese versions of these Terms, the English version shall prevail.